Isla7.net permit refund on any order made on our store. You can claim refund after a successful payment on any of the following cases:
1. All claims concerning payments and unlock codes should be submitted to our e-mail (please refer to the Contact Section).
2. Any complaint regarding non-working code shall be considered basing on a video proof sent by the Service User and clearly shows:
- the IMEI number of the device - you can get it by typing the key combination *#06#.
- the moment of typing the unlock code and a possible error message.
3. All complaints are investigated by the Service Provider.
4. All complaints are answered within 30 working days.
5. The Service Provider will notify the Service User about the result of the complaint via email.
6. If device was reported as lost, stolen, or has unpaid bills after the unlocking procedure was complete, it might get relocked by the network. In such case the unlocking service, cannot be held responsible for the network blockade, and the customer is not obliged to any refund.
7. We will full refund any unsuccessful operation automatically.
8. All wrong IMEIs are not refunded by our service, so please submit only valid IMEIs and serials or UDIDs...
